1. Information We Collect
We collect various types of information to provide and improve our services effectively.
1.1 Personal & Profile Information
Depending on your role (Farmer, Buyer, Seller, Veterinary Doctor), we may collect:
- Full Name, Date of Birth, Gender, Marital Status
- Email Address, Contact Number & Alternate Contact Number
- Home, Business, or Shipping Address & Postal Code
- PAN Card / Aadhaar Card details
- GST Registration Number (for business users)
- Profile photographs, certificates, or uploaded documents
1.2 Professional Information
- Educational qualifications (where applicable)
- Certificates and professional licenses
- Experience in farming, veterinary, or related fields
- Business type, company details, and income details
1.3 Veterinary Professional Information
- Qualification and certification details
- SVC / IVPR license information
- Certificate images and supporting documents
1.4 Device & Usage Information
We automatically collect technical and usage data, including:
- IP address, browser type, and operating system
- Device information and pages visited
- Search queries within the Platform
- Date, time of access, and cookies
1.5 Transaction & Payment Information
- Order and service details
- Payment status and transaction history
- Billing and invoice information
2. How We Use Your Information
We use collected information to operate, maintain, and improve the InS24 Platform, including:
- Creating and managing user accounts
- Verifying identity and user authenticity
- Connecting buyers, sellers, farmers, and service providers
- Facilitating transactions and payments
- Providing customer support
- Improving platform performance and personalizing recommendations
- Sending important updates, notifications, and service communications
- Preventing fraud and ensuring platform security
- Conducting analytics and business insights
- Complying with legal and regulatory obligations
3. How We Share Your Information
We share personal information only when necessary and under controlled conditions.
3.1 With Other Users
To enable transactions, certain profile details may be visible, such as name, business or farm details, and contact information where required for communication.
3.2 With Service Providers
We may share data with trusted third parties, including payment gateway providers, logistics partners, cloud hosting providers, and KYC verification services.
3.3 Legal & Compliance Requirements
We may disclose information if required by applicable law or government authorities, to protect user safety, prevent fraud, or enforce our Terms & Conditions.
3.4 Business Analytics
We may share anonymized or aggregated data (that does not identify individuals) for market analysis, platform improvement, and agricultural ecosystem insights.
4. Data Storage & Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/HTTPS encryption for all data transmission
- Secure servers and firewalls
- Access control restrictions
- Regular security monitoring and audits
5. Data Retention
We retain personal data only for as long as necessary to:
- Provide services on the Platform
- Comply with legal obligations
- Resolve disputes and prevent fraud
- Ensure ongoing platform security
Users may request deletion of their account and personal data at any time, subject to applicable legal requirements.
6. Your Rights
As a user of InS24, you have the following rights regarding your personal data:
- Access — View the personal data we hold about you.
- Correction — Update or correct inaccurate information.
- Deletion — Request removal of your personal data.
- Restriction — Object to or restrict how your data is processed.
- Withdrawal — Withdraw consent for data processing at any time.
- Portability — Request a copy of your data in a portable format.
- Complaint — Lodge a complaint with relevant regulatory authorities.
To exercise any of these rights, please contact our support team via the details in Section 11.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve user experience and maintain session login
- Analyze platform usage and performance
- Personalize content and recommendations
Users may manage or disable cookies at any time through their browser settings. Note that disabling cookies may affect some platform features.
8. Third-Party Links
The Platform may contain links to third-party websites or services. InS24 is not responsible for the privacy practices of such external platforms. We encourage users to review the privacy policies of any third-party sites they visit.
9. Children's Privacy
InS24 does not knowingly collect personal data from individuals under the age of 18. If we identify that such data has been collected without appropriate consent, it will be deleted promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:
- Email: privacy@ins24.in
- Phone: +91-XXXXX-XXXXX
- Address: InS24 Pvt. Ltd., Jharkhand, India
- Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST
Your Privacy Matters to Us
By using InS24, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
I Understand & Accept